JOB SUMMARY:
Responsible for overseeing the overall warehouse operations of the Montreal facility:
- Plan, organize, direct and control the daily operations including receiving, storage, shipping, regulatory compliance, environmental control and inventory control.
- Drive projects that improve productivity & quality related to warehousing and inventory control.
- Establish reports, monitor and improve key supply chain performance indicators (KPIs).
- Supervises a team of approx. 20 People.
EDUCATIONAL& TRAINING REQUIREMENTS:
Bachelor’s degree in business administration, engineering, operations management is an asset, however a minimum DEC certificate with an ongoing investment in university level education will be considered.
EXPERIENCE:
Minimum of 5 years related in warehouse work; 3 of which in a supervisory role, in warehousing or distribution, specializing in receiving, shipping and inventory control.
ASSETS:
- Experience in an automated environment including knowledge of ERPs, RF barcoding and inventory management software is a definite asset.
- Knowledge of material equipment operation and safety regulations.
- Knowledge of and experience in Lean and/or Six Sigma methodology & principles.
KNOWLEDGE &SKILLS REQUIREMENTS:
- Proficiency in leading and setting direction for teams, including demonstrated ability to motivate, influence and drive change at all levels of the organization.
- Strong interpersonal skills; ability to communicate equally well with management and employees.
- Proven execution skills with the ability to meet firm deadlines.
- Ability to influence and collaborate across functions .
- Demonstrated energy, drive and passion to achieve goals, a proven self-starter on taking initiative to drive change.
- Customer centric.
- Excellent analytical skills and proactive thinking .
- Ability to evaluate, prioritize and problem solve a variety of tasks, projects and mandates to ensure their timely and accurate completion .
- Strong work ethic and sense of personal integrity.
- Excellent leadership and management skills to drive process improvements and cultural change amongst the team.
- Ability to adapt well to a changing environment..
- Proficiency in Microsoft Excel & Powerpoint.
- Bilingual ( French and english).
KEY RESPONSIBILITIES:
Management of warehouse operations: 25% of time
- Plan, direct and maintain efficient warehouse operations as per current applicable standard operating procedures (SOPs)
- Optimize the overall warehousing process flow from start to end, interface with customer service, purchasing and logistics teams.
- Oversee the warehouse operations through streamlined procedures and processes that ensure fast, accurate and effective delivery of goods to customers.
- Manage change, engaging staff in process improvement initiatives & work effectively cross-functionally.
- Ensure proper and effective SOPs are in place, are followed up on and updated.
- Attain key metrics of service and productivity.
- Oversee regulatory compliance of infrastructure and storage areas.
- Ensure monitoring of temperature in the warehouse as per the SOP.
Management of a team: 60% of the time
- Provide leadership and guidance to direct reports and additional indirect (2nd-level) reports by being present on the warehouse floor.
- Ensure employees’ roles and responsibilities are clear. Maintain up to date job descriptions and complete performance evaluations on time.
- Ensure effective resources are in place to achieve objectives.Constantly motivate staff to strive for an efficient and effective warehouse and office administration.
- Set up KPIs, objectives, SMART goals and manage workload priorities.
- Set clear work expectations, manage the employee’s performance levels addressing process deviations and roadblocks by providing clear constructive feedback on a regular basis.
- Counsel and appropriately discipline employees who do not meet company minimum standards on attendance, performance, and/or misconduct.
- Motivate, organize and encourage teamwork within the team and with other departments.
- Hold regular 1 on 1 meetings and general meetings with staff.
- Ensure backups to critical tasks/responsibilities within the team.
- Ensure that all office and warehouse employees handling products have received proper training on corresponding SOPs related to the office and warehouse activities.
- Ensure respect of internal policies and procedures.
- Recognize contributions, success and behaviors supporting company values.
- Oversee recruitment, development and training efforts.
Management of inventory: 10% of time
- Oversee Inventory management, cycle counting and inventory accuracy and control.
- Ensure stock control: inventory receipt, storage, retrieval and timely delivery of goods; shipment loading & transferring; document recording and data entry into system are respecting service levels and SOPs.
- Oversee the investigation of stock shortages, deviations from specifications, damages to shipments, delivery of partial shipments. Informed of resolving discrepancies by following-up with other departments (eg. purchasing, quality, logistics).
- Work with sales, purchasing and quality to drive reduction in excess, short dated and obsolete inventory balance.
- Lead the annual physical inventory as per SOP for the Montreal warehouse.
Management of financials: 5% of time
- Manage expenses within approved budgets, including driving cost containments and productivity improvements.
- Ensure staffing levels are in-line with budgeted headcounts while referencing with forecast and capacity
- Monthly review of expenses and update on variances.